/FAQs of Aquapureozone
FAQs of Aquapureozone 2018-06-11T06:48:38+00:00

FAQs

How many people are there in your factory ? 2018-06-11T06:40:35+00:00

Around 100 workers

What is the warranty of your ozone generators and ozone water purifiers ? 2018-06-11T06:39:19+00:00

Generally, it is 1 year warranty after shipment. We will provide technical advice and spare parts freely
Even after 1 year, we will still assist you to solve the problem.

Do you have office or stock in Europe ? 2018-06-11T06:38:29+00:00

Our head office and R&D center is in Böblingen Stuggart Germany
But Germany office has no sales and stock
Manufacturing and service office is in Shenzhen, China
Please take note www.aquapureozone.com is our ONLY official website

What is your major market ? 2018-06-11T06:37:03+00:00

For medical ozone generator, major market is American, Euorpe, Middle East and South America For laundry Ozone machine and household water purifier, major market is Europe For Ozone air purifier, the major market is Europe and North America

What is your payment method ? 2018-06-11T06:36:29+00:00

We accept T/T, Western union, Paypal, Credit Card.

Do you have distributors overseas ? 2018-06-11T06:35:52+00:00

Yes, we have distributor in America, Italy, Spain, Germany

Why do you use dunar tubes for ozone modules ? 2018-06-11T06:35:13+00:00

For normal ozone generator, we use dunar tubes instead of quartz tube Because dunar tubes are more robust and less brittle Dunar tubes does not absorb water like quartz, the tube is not easy to broken and ozone concentration is more stable compared to quartz tube

What is your Generating method  ? 2018-06-11T06:34:16+00:00

The Generating method is Germany technology Corona discharge

What is the lead time if I place an order ? 2018-06-11T06:33:39+00:00

Generally, we have stock for standard ozone generator, ozone water purifiers and ozone modules, so we can ship out the goods in 3 working days.
If there is no enough stock, you may need to wait a few days

What is the order MOQ ? 2018-06-11T06:32:05+00:00

For standard product, there is no MOQ, we do both retail and wholesale business.

Do you provide customized OEM service according to our own design & idea? 2018-06-11T06:30:59+00:00

Yes, Of course, we have a strong engineering team to help you

Does your ozone generators pass the European Union Biocidal Products Regulation BPR 528/2012 ? 2018-06-11T06:29:46+00:00

YES, We are the only one chinese manufacturer that is applying BPR528/2012 and making test now
Please contact our sales to get the approval
If other Chinese companies tell you they have BPR528/2012, it is not true. They are not listed in official website of EuOTA and can’t get the dossier

Do you sell the oxygen cylinders for the medical ozone generator ? 2018-06-11T06:28:59+00:00

No, the oxygen cylinder is very heavy to ship by air, so we suggest clients to buy in their own country

How can I make sure the ozone concentration of medical ozone generator is the same level always ? 2018-06-11T06:27:35+00:00

We suggest to change the ozone module regularly to keep the same level ozone concentration
There is no other way to calibrate it
You can contact our sales to buy the medical type ozone module

Is your laundry ozone machine can only use for washing machine 2018-06-11T06:26:41+00:00

The laundry ozone machine is not only use for domestic washing machine, but also food cleaning , pet sterilizer and shower.

Is the ozone concentration very high during the laundry ozone machine is working ? Is it dangerous to human and pets ? 2018-06-11T06:24:45+00:00

Please keep distance with the laundry ozone machine during working
The ozone may go into air, human being and pets can’t breath high level ozone.

For more information please contact us.

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