FAQs
Generally, it is 1 year warranty after shipment. We will provide technical advice and spare parts freely
Even after 1 year, we will still assist you to solve the problem.
Our head office and R&D center is in Böblingen Stuggart Germany
But Germany office has no sales and stock
Manufacturing and service office is in Shenzhen, China
Please take note www.aquapureozone.com is our ONLY official website
For medical ozone generator, major market is American, Euorpe, Middle East and South America For laundry Ozone machine and household water purifier, major market is Europe For Ozone air purifier, the major market is Europe and North America
We accept T/T, Western union, Paypal, Credit Card.
Yes, we have distributor in America, Italy, Spain, Germany
For normal ozone generator, we use dunar tubes instead of quartz tube Because dunar tubes are more robust and less brittle Dunar tubes does not absorb water like quartz, the tube is not easy to broken and ozone concentration is more stable compared to quartz tube
The Generating method is Germany technology Corona discharge
Generally, we have stock for standard ozone generator, ozone water purifiers and ozone modules, so we can ship out the goods in 3 working days.
If there is no enough stock, you may need to wait a few days
For standard product, there is no MOQ, we do both retail and wholesale business.
Yes, Of course, we have a strong engineering team to help you
YES, We are the only one chinese manufacturer that is applying BPR528/2012 and making test now
Please contact our sales to get the approval
If other Chinese companies tell you they have BPR528/2012, it is not true. They are not listed in official website of EuOTA and can’t get the dossier
No, the oxygen cylinder is very heavy to ship by air, so we suggest clients to buy in their own country
We suggest to change the ozone module regularly to keep the same level ozone concentration
There is no other way to calibrate it
You can contact our sales to buy the medical type ozone module
The laundry ozone machine is not only use for domestic washing machine, but also food cleaning , pet sterilizer and shower.
Please keep distance with the laundry ozone machine during working
The ozone may go into air, human being and pets can’t breath high level ozone.